Proximity to Facility:
. . .
Near
. . .
Average
. . .
Far
. . .
Too Far
Neighborhood/Area:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
OVERALL QUALITY
Guestrooms:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Restaurant:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Meeting Facilities:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Swimming Pool:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Lobby:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Grounds:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
FRONT DESK
Friendliness of staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Competence of staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Prompt check-in:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Prompt check-out:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Reservations:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Shuttle staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Wake-up calls/messages:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
GUEST ROOMS
Decor:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Cleanliness:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Furniture:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Bedding:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Carpet condition:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Heat/air:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Television:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
RESTAURANT/LOUNGE
Friendliness of staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Competence of staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Seated promptly:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Food served promptly:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Quality of food & beverage:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Cleanliness:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
ROOM SERVICE
Friendliness of staff:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Prompt service:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Order correct:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Quality of food:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
PRICE/VALUE
Rooms:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Food/Beverage:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
PRICE/VALUE
Is this your first visit to the hotel?:
. . .
Yes:
. . .
No:
How would you rate this hotel?:
. . .
Excellent
. . .
Good
. . .
Fair
. . .
Poor
Would you return to this hotel on your next visit to the city?:
. . .
Yes:
. . .
No:
If not, why?
Please list below anything in your room that was not in working order:
Additional comments you may have: